Individual checks inside Verify: document, face, camera, chip, app and session.
CodeTitleClient hintFamily
SV-APP-101
App version
Update Shield Checker to the latest version and retry.
app
SV-APP-102
Device parameters
Run the check on a device without system modifications.
app
SV-APP-103
App integrity
Install the app from the official source and sign in to Google Play.
app
SV-APP-104
Camera runtime
Close third-party utilities and retry on a clean device.
app
SV-APP-105
Windows over the app
Close pop-ups and floating panels of other apps.
app
SV-APP-106
Camera source
Use only the device's built-in camera.
app
SV-APP-107
Screen input
Perform the steps by hand, without helper tools.
app
SV-APP-108
Remote control
Turn off remote-access apps for the duration of the check.
app
SV-APP-109
Developer tooling
Disable debugging and automation tools.
app
SV-APP-110
Accessibility
Turn off third-party accessibility services.
app
SV-APP-111
USB debugging
Disable USB debugging in developer options.
app
SV-APP-112
Session consistency
Run the check on the same device and network as the scan.
app
SV-APP-113
Session freshness
The session is stale. Start the check again.
app
SV-APP-114
Data completeness
Complete every step without leaving the app.
app
SV-APP-115
Device profiles
Run the check in the device's main profile.
app
SV-CAM-201
Camera streams
Do not use other camera apps during the check.
camera
SV-CAM-202
Frame freshness
Close background apps and retry.
camera
SV-CAM-203
Still vs stream
Hold the device still at the moment of capture.
camera
SV-CAM-204
Capture parameters
Capture in natural light without filters.
camera
SV-CAM-205
Exposure
Avoid sudden lighting changes during capture.
camera
SV-CAM-206
Image character
Capture the real scene directly with the device camera.
camera
SV-CAM-207
Image format
The image must be taken by the device camera during the check.
camera
SV-CAM-208
Camera profile
Use the device's stock camera pipeline.
camera
SV-CAM-209
Image data
Do not process the image with third-party apps.
camera
SV-CAM-210
Sensor data
Grant the app full camera access and retry.
camera
SV-CAM-211
Image origin
The image must be taken on this device.
camera
SV-CAM-212
Capture consistency
Retake the picture without changing camera settings.
camera
SV-CAM-213
Capture time
Check the device date and time and retry.
camera
SV-CAM-214
Frame cadence
Close background apps that load the device.
camera
SV-CAM-215
Shutter behaviour
Capture in normal lighting without flickering light sources.
camera
SV-CAM-216
Camera switch
Do not switch cameras during the check.
camera
SV-CAM-217
Frame rate
Retry on an unloaded device without background apps.
camera
SV-CAM-218
Camera response
Make sure only Shield Checker is using the camera.
camera
SV-CAM-219
Video stream
Close streaming and camera apps, then retry.
camera
SV-CAM-220
Video latency
Make sure the image comes straight from the device camera.
camera
SV-CAM-221
Camera capabilities
Use the built-in camera without third-party tweaks.
camera
SV-CAM-222
Image structure
Capture the real scene, not an image on a screen or paper.
camera
SV-CAM-223
Image geometry
Retake the picture with the stock camera.
camera
SV-CAM-224
Repeated frames
Perform every step fresh, live.
camera
SV-CAM-225
Device orientation
Hold the phone upright in the usual way.
camera
SV-DOC-401
Original document
Capture the physical document, not an image of it.
document
SV-DOC-402
Capture legibility
Retake the picture in good lighting.
document
SV-DOC-403
Glare
Move the light source out of the reflection on the document.
document
SV-DOC-404
Sharpness
Hold the phone still and wait for focus.
document
SV-DOC-405
Document colours
Capture in natural light without filters.
document
SV-DOC-406
Recapture
Capture the original document, not a screen.
document
SV-DOC-407
Document sides
Capture both sides of the same document.
document
SV-DOC-408
Document present
Place the whole document inside the frame.
document
SV-DOC-409
Document portrait
Show the side of the document with the photo.
document
SV-DOC-410
Portrait integrity
Use the original, undamaged document.
document
SV-DOC-411
Validity
Use a valid document.
document
SV-DOC-412
Age
The service is available from age 18.
document
SV-DOC-413
Issue date
Check the issue date is legible and retake.
document
SV-DOC-414
Document template
Use an official document of a supported type.
document
SV-DOC-415
Document type
Choose another document type from the list.
document
SV-DOC-416
Machine-readable zone
Show the MRZ or barcode fully, without glare.
document
SV-DOC-417
Document data
Capture both sides sharply and uncropped.
document
SV-DOC-418
Document history
Contact support if this document is yours.
document
SV-FACE-301
Device motion
Hold the phone in your hands, not on a stand.
selfie
SV-FACE-302
Natural motion
Look at the camera and behave naturally.
selfie
SV-FACE-303
Live scene
Capture the face or document directly, not from a screen.
selfie
SV-FACE-304
Scene depth
Show a live face, moving slightly.
selfie
SV-FACE-305
Face illumination
Retake the selfie in moderate lighting, without glasses or headwear.
selfie
SV-FACE-306
Colour illumination
Take the selfie indoors without bright light on the face.
selfie
SV-FACE-307
Face motion
Move smoothly, not abruptly.
selfie
SV-FACE-308
Face count
Only one face — yours — must be in frame.
selfie
SV-FACE-309
Face position
Keep the face centred in frame.
selfie
SV-FACE-310
Pose
Turn your head as shown on screen.
selfie
SV-FACE-311
Gesture timing
Perform the gesture right after the on-screen prompt.
selfie
SV-FACE-312
Selfie motion
Move slightly during the selfie.
selfie
SV-FACE-313
Gesture rhythm
Perform the gestures at a natural pace.
selfie
SV-FACE-314
Pose variety
Perform each pose fresh.
selfie
SV-FACE-315
Selfie present
This flow requires a selfie.
selfie
SV-FACE-316
Face match
Take the selfie in good light, face as on the document.
selfie
SV-FACE-317
Head position
Look straight at the camera.
selfie
SV-FACE-318
Face authenticity
Capture a live face directly with the device camera.
selfie
SV-FACE-319
Head angle
Keep the phone still and turn only your head.
selfie
SV-FACE-320
Head tilt
Hold the phone level, do not tilt it.
selfie
SV-FACE-321
Head turn
Turn your head, not the phone.
selfie
SV-FACE-322
Illumination response
Retake the selfie indoors in moderate light.
selfie
SV-FACE-323
Illumination timing
Do not cover the screen or camera during the flash.
selfie
SV-FACE-324
Light distribution
Hold the phone at arm's length.
selfie
SV-FACE-325
Live-face signals
Hold the phone steadier and avoid abrupt movement.
selfie
SV-FACE-326
Face history
Contact support if this is your first verification.
selfie
SV-FACE-327
Second camera
Take the selfie with the phone's own camera without covering the rear lens.
selfie
SV-INFO-501
Returning device
Informational: this device has been verified before.
info
SV-NFC-420
Chip read
Hold the document against the back of the phone and keep it still.
document
SV-NFC-421
Chip data
Read the chip again.
document
SV-NFC-422
Chip authenticity
Use the original chipped document.
document
SV-NFC-423
Chip vs document
Capture the MRZ sharply and read the chip again.
document
SV-NFC-424
Chip vs selfie
Take the selfie in good lighting.
document